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SHIPPING & RETURNS

UNITED STATES (DOMESTIC) SHIPPING: 

A $10 flat rate ground shipping fee is charged for all domestic orders.
We ship via UPS. Please note that all addresses associated with a PO Box will ship via USPS.

All orders made before 3:00 pm EST on a standard business day will be processed and shipped on that day. Orders placed on weekends (Saturdays and Sundays) and national holidays will be processed and shipped the following business day.  We do not ship on weekends.

INTERNATIONAL SHIPPING:  

We now ship worldwide to most countries! Online orders placed outside of the U.S. will be processed within 1-3 business days and are shipped via FedEx.

RETURNS & EXCHANGES: 

All beauty, fragrances, t-shirts, sweatshirts, accessories, swimwear and sale merchandise are not eligible for return, exchange or store credit and are FINAL SALE.

Full priced selected ready-to-wear and footwear styles are eligible for an exchange or refund within 14 days of receipt of package.

Please note that all sale items are FINAL SALE and are not eligible for an exchange or refund.

If you need to make a return, please visit our RETURN PORTAL or return it in person to our Anna Sui Boutique at 484 Broome St. New York, NY 10013.

Customer is responsible for covering all shipping costs.

 

QUESTIONS ABOUT YOUR ORDER?

Please contact us Mon-Fri 11AM - 7PM EST at (212) 941-8406 or email us at asd@annasui.com for questions regarding fit, sizing, color, shipping etc.

When you receive your package, check to make sure your items are in good condition. Please contact us right away if there is a problem with your order. 

SALE ITEMS & DISCOUNT CODES 

Discount codes are NOT eligible on sale and on limited edition items. The welcome code is not eligible for the Marc Jacobs x Anna Sui capsule.

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